kg997 Privacy Policy —
Your Information Is Our Responsibility

01 Introduction and Applicability

This Privacy Policy ("Policy") applies to the kg997 platform and all its associated services. By using the kg997 website or creating an account, you are considered to have agreed to the terms of this Policy.

We take your privacy seriously. kg997 operates a safe and reliable platform and keeps all your personal information secure through SSL encryption technology. Please read this Policy carefully and contact us if you have any questions.

This Policy applies to users based in Bangladesh and is consistent with applicable laws and regulations in Bangladesh. If you do not agree with this Policy, you should refrain from using kg997's services.

02 What Information We Collect

kg997 collects the following types of information in order to provide its services:

a) Personal Identification Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Postal address in Bangladesh
• National ID card or passport number (where identity verification applies)

b) Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus activity

c) Technical and Device Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login time and geographic location (up to country level)
• Cookie and session data

d) Usage Activity Information

• Gaming and betting history
• Time spent on the platform
• Sections clicked and page views
• Support chat records

03 How We Collect Information

kg997 collects your information in several ways:

• Registration process: Information you provide when opening an account.
• Transaction processing: When completing deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
• Cookies and tracking technology: To monitor website usage and improve the user experience.
• Support communications: When you contact us via 24/7 live chat or email.
• Third-party verification services: Through identity and age verification services (where applicable).

04 Purposes for Using Your Information

kg997 uses the information it collects for the following purposes:

a) Account and Service Management

• Completing account creation and verification
• Age verification — confirming users are 21 and above
• Processing transactions and maintaining records of financial transactions
• Managing the distribution of bonuses and rewards

b) Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Complying with anti-money laundering guidelines (AML)
• Preventing account takeover and identity theft

c) Responsible Gaming Support

• Analyzing playing patterns to identify problematic behavior
• Managing self-exclusion and limit-setting features
• Sending responsible gaming messages

d) Service Improvement and Communications

• Improving platform experience and performance
• Relevant offers and promotional information (only with your consent)
• Providing customer service and support
• Notifying you of technical and security updates

05 Information Sharing and Disclosure

kg997 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and technology service providers — all of whom operate under strict confidentiality agreements.

b) Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. Where possible, we will notify you in advance in such cases.

c) Business Restructuring

In the event of a corporate merger, acquisition, or business sale, user information may be transferred to a new entity, provided the terms of this Privacy Policy remain in effect.

06 Cookie Policy

The kg997 website uses cookies and similar tracking technologies. A cookie is a small data file stored in your browser.

The cookies we use:

• Essential cookies: To ensure the core functionality of the site — login sessions and security tokens. These cannot be disabled.
• Functional cookies: To remember your preferences and settings — language, theme, and so on.
• Analytical cookies: To analyze user behavior and improve our services (anonymous data).
• Marketing cookies: To display relevant advertisements — only with your consent.

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

07 Data Protection and Security Measures

To ensure the protection of your information, kg997 follows industry-standard security technologies and practices:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure data storage: Sensitive information stored in databases is kept in encrypted form.
• Access controls: Only authorized staff are granted access to specific information.
• Two-factor authentication: An additional layer of security for account access.
• Regular security audits: To identify and address system vulnerabilities.
• Firewall protection: To prevent unauthorized access and cyberattacks.

Please note that no method on the internet is completely secure. Keep your account password confidential and do not share it with anyone.

08 Data Retention Period

kg997 retains your personal information for as long as it is necessary:

• Active account: All information is retained for as long as the account remains active.
• After account closure: Certain information may be retained for up to 5 years to meet legal obligations.
• Financial records: Transaction records may be retained for an extended period in accordance with financial regulatory laws.
• Marketing communications: Will stop as soon as you withdraw your consent.

Once the retention period ends, your information will be securely deleted or anonymized.

09 Your Rights

As a kg997 user, you have the following rights over your own information:

a) Right to Access

You may request a copy of the information kg997 holds about you at any time. Our support team will respond to your request within 30 business days.

b) Right to Rectification

If the information we hold is incorrect or incomplete, you may request that it be corrected. Many details can be changed directly from your account settings.

c) Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible where legal obligations or ongoing disputes apply.

d) Right to Restrict Processing

You may request that the use of your information be limited for specific purposes — particularly in relation to marketing communications.

e) Right to Withdraw Consent

You may withdraw any consent you have given at any time. However, this will not affect the validity of any processing carried out before the withdrawal.

To exercise any of the above rights, contact us via 24/7 live chat or at [email protected].

10 Protection of Children and Minors

kg997 provides services only to users aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you discover that a minor in your family has opened an account on kg997, please contact us immediately.

11 Third-Party Services and Links

The kg997 platform may integrate third-party services such as payment gateways and verification services. These services have their own privacy policies, and kg997 is not responsible for their data practices.

We recommend that you read the privacy policies of these services before using them — particularly those of bKash, Nagad, Rocket, and Upay.

12 Policy Changes and Updates

kg997 reserves the right to change this Privacy Policy at any time. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy
• Notify registered users by email or through the platform
• Request new consent for important changes

Continuing to use the site after an updated policy is published will be considered as your agreement to the revised policy. We recommend checking this page regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

We respect your privacy and are committed to answering any questions you may have. Thank you sincerely for your trust and confidence in kg997.